Zoho Desk Knowledge Base

Embed a knowledge base user community and ai capabilities into your website saas product and mobile app to help your customers find answers quickly.

Zoho desk knowledge base.

Main course features of ca foundation course. Help desk administrators and agents who have profile permissions can create or edit articles in your knowledge base. Make the following changes to the category. Typically articles can be confined to three states before they are published or.

Map your help center to your own domain and make it a true extension of your brand. Edit the category name. Welcome to escholars. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company.

You can choose to hide this category from being displayed to your customers in the help. Essential features of our course for bba b com students. Font size full width. Customize your help center completely for each brand you support and set up different knowledge base articles for every brand.

Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base. Essential features of our class 11th course. With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing.

Powered by zoho desk. Click the knowledge base kb module. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses. When you create a new department its associated category will be added to your knowledge base.

Click organize category under the manage kb sub menu. With html and css you can mimic the look and feel of your website on your self service portals. Hover your mouse pointer on a category and then click the edit icon. When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base.

Get your questions answered share your ideas and promote active learning. The edit category window slides open from the right. Click manage kb from the left panel.